Privacy Policy
Last updated: February 8, 2026
Overview
This policy explains what data Heartopia Guide may process when you browse the site, submit feedback, or interact with analytics and advertising scripts. We operate as a practical game-guide publisher and collect only information needed to keep the service reliable, improve content quality, and respond to user requests. We do not sell personal information as a business model, and we avoid collecting sensitive details unless absolutely necessary for abuse prevention or legal compliance.
Because the web stack includes infrastructure and third-party services, some technical identifiers such as IP logs, browser metadata, and cookie values may be processed by service providers under their own policies. We evaluate providers based on operational need and minimize optional data collection where possible. If this policy changes materially, we update the effective date and publish the revised text on this page.
Data we collect
We may collect aggregate analytics metrics such as page views, referrer categories, device type groups, and session-level behavior signals that help us identify which pages are useful and which pages need correction. These metrics are used for editorial operations, not for building individual user profiles. We also process limited technical logs to detect outages, broken routes, bot abuse, and suspicious request patterns that could degrade site performance or security.
If you send feedback or a correction request, we process the information you submit, including your email address, message body, and any optional evidence you provide. This information is used to review your request, communicate updates, and maintain an auditable correction history. Please do not include private credentials or unrelated personal information in submissions.
How we use data
We use data for four primary purposes: operate and secure the website, maintain and improve guide quality, process support or correction requests, and measure overall site effectiveness. For example, analytics trends help us identify pages where users bounce quickly, which is often a signal that guidance is unclear or incomplete. Feedback messages help us verify game updates and prioritize fixes that reduce repeated player friction.
We do not use submitted feedback data to train public AI models, and we do not publish personal details from user messages. Internal review notes focus on page-level issues rather than identity-level tracking.
Cookies, advertising, and third-party services
Heartopia Guide may use cookies or similar identifiers through analytics and advertising providers, including Google AdSense. These providers can process interaction signals according to their own terms and privacy policies. Advertising helps fund hosting and ongoing guide maintenance, but ad placement does not determine editorial recommendations or route quality guidance.
You can control cookies through browser settings and, where supported, privacy preference controls provided by third-party services. Blocking cookies may affect personalization and some measurement features, but core page access should remain available.
Retention and security
We retain technical logs and feedback records only as long as necessary for operations, troubleshooting, abuse prevention, and compliance obligations. Retention windows may vary by data type and legal requirements. We apply reasonable security measures such as access controls and provider-level protections to reduce unauthorized access risk, though no internet service can guarantee absolute security in all scenarios.
If we detect a significant incident affecting service integrity, we prioritize containment and recovery, then update relevant processes to prevent recurrence. Security improvements are integrated into routine operational reviews.
Your choices and contact
You can limit cookie usage through browser controls, avoid optional form submissions, and contact us for policy-related questions through the site contact flow. When submitting requests, include the URL and a short summary so we can route your message correctly. If you need a specific privacy clarification, tell us which feature or page it relates to and we will respond with the most relevant details.
By using Heartopia Guide, you acknowledge this policy and any updates posted here. Continued use after an update means the revised terms apply from the effective date shown above.